All products sold unless otherwise stated are covered by a manufacturer's warranty. Software products are covered by a 7 day warranty from the date of purchase. The failure of software products due to misuse of the product or hard disk failure is not covered by warranty.

If a product is suspected of being faulty the first step is to contact the vendor's technical support/warranty line. The majority of Vendors handle warranty work directly and may request proof of purchase.

Repairs handled by ITparadise (only where the vendor directs you to return for repair via the reseller)

Please supply the ITparadise invoice number, product information and serial number of the product. Once ITparadise has identified the product, a Return Authorisation (RA) number will be issued. The RA number is valid for 14 days. This number must be used in all correspondence relating to the return.

The end user is responsible for freight to the Sydney Distribution Centre (some products may need to be returned to one of the other Distributon Centres). ITparadise will be responsible for return freight of the product as soon as it has been exchanged or repaired.

ITparadise will generally exchange or repair the product within 5 working days of its receipt, (exceptions to this may occur from time to time, eg depending on stock availability, end of life item). Where the product is exchanged, only the components received will be replaced and returned in the packaging, as ITparadise received it.

ITparadise recommends that product returned by post should be sent by registered or certified mail. ITparadise accepts no responsibility for loss or damage occuring in transit.

The Return Authorisation number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If the number cannot be identified the product will be returned immediately at the customers's expense.

Contact details for Vendors